Process Overview

1. Submit the Request A Quote form
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2. If you accept the quote then a 10% deposit will be required to move the project forward.
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3. Your portrait is painted and submitted for review. You will be supplied with a web page to view a photograph of the portrait.

4. Minor changes and touch-ups are done before final approval. For major changes (i.e. adding another person) you will receive a quote before any changes are made.

5. Upon final approval the remaining balance for the portrait will be due.
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6. Upon receipt of final payment the portrait will be packaged, shipped and insured against damage through UPS ground. [more about this]

General Questions

How do I commission a painting?
When you Request a Quote please include the following information:

• Medium - Identify whether you would like a custom portrait in Charcoal or Oil Paint
• Size - Dimensions of the portrait. If you're not sure click to view available sizes
• A background description - There are two different background types: Generic and Detailed. A Generic background has no recognizable shapes. A detailed background would have imagry in the background Please supply a detailed description of your request and include all applicable images.
• An image - Please attach the image(s) you'd like to base your portrait on to your email when you request a quote.

How do I send the image(s) I would like to use for the portrait?
Through email. This is the most convienient way to provide an image and it ensures that a cherished photo will not be damaged.

When will my painting be finished?
I will provide you with a projected finish date when you Request A Quote. Finish dates for a custom portrait are dependant upon how many other projects may be pending commitments.

Payment

How do I make a payment?
Online payments are accepted through PayPal. If you aren't familiar with PayPal, find out more here.

Will I be able to see the finished product before I make the final payment?
Yes. I will supply you with a link to a web page which will display an image of the portrait so that you can make a final approval.

Shipping

What do you charge for shipping?
Shipping is included in the quote.

When will I receive my painting?
Your painting will be shipped UPS ground after you have given final approval and made final payment for the portrait. It will be shipped in 1-2 business days after final payment.

What if my painting is damaged when I receive it?
All artwork will be insured and you will be given the option of a new painting or a refund. The return of the damaged artwork will be required before a refund is issued or a new painting begun.

Still have questions?
Submit them here.